FAQ + Shop policies

✦ When will my order ship? 

All orders are packed by me from PA! I try to pack them as soon as I can, but please allow up to one week of processing time, as I am only one person! (人ゝω・）

✦ How long does shipping take? 

		Option name	Estimated travel time
domestic	tracked✅	USPS Ground Advantage	~1 week
domestic	untracked	USPS First-Class Mail	1-2 weeks
international	tracked✅	DHL eCommerce Direct	2-3 weeks
international	untracked	USPS First-Class Mail International	3-4 weeks

Be sure to check the latest domestic USPS service alerts and USPS international service disruptions!

✦ Do you ship internationally? 

Only to Canada at this time, but check back in the future!

✦ How can I track my order? 

You can select the "USPS Ground Advantage" (or "DHL eCommerce Direct") shipping option at checkout. This option will include a tracking number once the order is shipped, and you can check the status of your package through USPS. 

Please note that if you selected the untracked option (i.e. "USPS First-Class Mail" or its "...International" equivalent), then I will not be able to help in the case that the package is delayed or lost.

✦ Why don't I see the untracked shipping option at checkout?

The untracked shipping option usually entails snail-mailing through a paper envelope and stamp. Only small, flat, and non-rigid orders qualify for this option, such as a few stickers, or one to two sticker sheets.

✦ What is your refund policy? 

Please note that all sales are final. Unfortunately I do not accept returns, refunds, or exchanges. If an order arrives damaged, please email me at maeinframe@gmail.com within 24 hours of receiving your order.

✦ Do you offer wholesale? 

Unfortunately not at this time, but I'm actively working on this, so check back soon!

✦ Do you offer commissions? 

Unfortunately not at this time, but check back in the future!

✦ I still have questions! 

Shoot me an email at maeinframe@gmail.com !